Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Rawthorityeu@proton.me. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Rawthorityeu@proton.me.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return and Refund Policy
Right of Withdrawal As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason,however custom/made-to-order items are exempt from the 14-day right of withdrawal.
To exercise this right, contact us at: [your email address]
Return Process Once you notify us of your withdrawal, you have 14 days to return the item. Return shipping costs are your responsibility unless the item is defective or incorrect.
Refunds We will process your refund within 14 days of receiving the returned item, using the same payment method as your original order.
Exceptions The right of withdrawal does not apply to:
- Custom-made or personalised products (e.g. made-to-order printed items)
- Items that have been worn or washed
Printify-Fulfilled Orders Our products are fulfilled by a third-party print-on-demand provider. In the case of a defective or incorrect item, please contact us within 30 days with a photo and we will arrange a reprint or refund at no cost to you
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Rawthorityeu@proton.me.